Trust & Safety

Building a safe, trustworthy, and reliable marketplace is one of iGotMarket's highest priorities. We continuously work to improve the safety, security, and integrity of our platform so that buyers, sellers, service providers, customers, businesses, and all other users can interact with greater confidence.

Trust & Safety explains the measures iGotMarket takes to help protect our platform, our users, and the marketplace community. While no online platform can completely eliminate risk, we are committed to reducing abuse, discouraging fraudulent activity, supporting responsible use, and responding appropriately to reported concerns.

Creating a safer marketplace is a shared responsibility. iGotMarket works to provide a secure platform, while users are encouraged to follow our Safety Tips, Community Guidelines, Terms & Conditions, and other applicable policies when using our services.

iGotMarket is committed to maintaining a marketplace that promotes trust, transparency, fairness, and responsible participation. We strive to provide an environment where individuals, businesses, service providers, customers, and other users can connect, communicate, and transact with greater confidence.

We continuously work to improve our platform, strengthen security measures, reduce fraudulent activity, encourage responsible behaviour, and support compliance with our Community Guidelines, Terms & Conditions, and other applicable policies.

While no online platform can guarantee that every interaction or transaction will be completely risk-free, iGotMarket is committed to taking reasonable and appropriate measures to help identify, prevent, investigate, and respond to activities that may affect the safety, security, or integrity of our marketplace.

We also encourage our users to stay informed, follow our Safety Tips, report suspicious activity, and contribute to maintaining a safe and trustworthy community for everyone.

iGotMarket may manually review advertisements, listings, online stores, profiles, images, and other content before or after publication to help maintain the quality, safety, and integrity of our marketplace. The scope and timing of reviews may vary depending on the type of content, category, platform activity, and other relevant factors.

Our review process is intended to help identify content that may violate our Community Guidelines, Terms & Conditions, applicable policies, or applicable laws. Where appropriate, we may request additional information, ask users to make corrections, restrict visibility, remove content, or take other appropriate action.

Manual review does not mean that every advertisement, listing, profile, online store, or user activity has been verified, approved, or endorsed by iGotMarket. Users should continue to exercise reasonable caution, verify important information independently, and follow our Safety Tips before entering into any transaction or interaction.

We continuously improve our review processes to help reduce spam, misleading information, fraudulent content, and other activities that may negatively affect our marketplace.

iGotMarket is committed to helping reduce fraudulent activity across our marketplace. We continuously improve our processes, monitoring practices, and platform features to help identify and discourage scams, fake accounts, misleading content, spam, impersonation, and other suspicious activities.

Where appropriate, we may review user reports, monitor platform activity, request additional information, restrict suspicious accounts or content, and take other reasonable actions in accordance with our Community Guidelines, Terms & Conditions, applicable policies, and applicable laws.

Fraud prevention is a shared responsibility. While iGotMarket works to reduce abuse on the platform, users should remain cautious, independently verify important information, avoid sharing confidential information, and follow our Safety Tips before making payments, sharing personal information, or entering into transactions.

Although we work continuously to detect and reduce fraudulent activity, no online platform can guarantee the complete prevention of fraud or other unlawful activities. We encourage users to report suspicious behaviour promptly so that appropriate action can be taken where necessary.

Protecting user accounts is an important part of maintaining a safe marketplace. iGotMarket continually works to strengthen account security and reduce unauthorized access through appropriate security measures and ongoing platform improvements.

Users also play an important role in protecting their own accounts. We encourage users to keep their registered mobile number up to date, protect their devices, never share OTPs or verification codes, and immediately report any suspected unauthorized access or suspicious account activity.

If we detect activity that appears unusual, suspicious, or inconsistent with the normal use of an account, iGotMarket may temporarily restrict certain features, request additional verification, or take other reasonable measures to help protect the account and our marketplace.

While we continuously work to improve account security, users should remain vigilant and take reasonable precautions to help keep their accounts secure.

Respecting and protecting the privacy of our users is an important part of building a trustworthy marketplace. iGotMarket is committed to handling personal information responsibly and in accordance with our Privacy Policy and applicable laws.

We take reasonable measures to help protect personal information from unauthorized access, use, disclosure, alteration, or destruction. We also continuously review and improve our practices to help maintain the security and integrity of information processed through our platform.

Users can also help protect their privacy by limiting the personal information they share with other users, verifying the identity of the people they interact with, and avoiding the disclosure of sensitive information unless it is genuinely necessary.

For complete information about how iGotMarket collects, uses, stores, processes, protects, shares, and retains personal information, please refer to our Privacy Policy.

iGotMarket encourages users to report advertisements, listings, online stores, profiles, reviews, chats, images, or other content that appears to violate our Community Guidelines, Terms & Conditions, applicable policies, or applicable laws. User reports play an important role in helping us identify and address content or behaviour that may affect the safety and integrity of our marketplace.

Our moderation process may include reviewing reported content, evaluating available information, requesting additional details where appropriate, and taking reasonable action based on the nature and severity of the reported issue. Actions may include requesting corrections, limiting visibility, removing content, restricting features, or taking other appropriate measures.

We aim to review reports fairly and objectively. Every report is evaluated based on the available information, and submitting a report does not automatically result in content removal or account restrictions.

We continuously improve our moderation practices to help reduce spam, misleading information, fraudulent activity, abusive behaviour, and other content that may negatively affect the iGotMarket community.

iGotMarket is committed to complying with applicable laws and cooperating with competent authorities where required or permitted by law. Such cooperation helps support lawful investigations, protect users, prevent fraud, and maintain the safety and integrity of our marketplace.

Where appropriate and in accordance with applicable laws, iGotMarket may preserve relevant information, respond to valid legal requests, or provide assistance to law enforcement agencies, regulatory authorities, courts, or other competent authorities.

Any disclosure of information will be handled in accordance with applicable laws, our Privacy Policy, and other applicable policies. We do not disclose user information except where legally required, legally permitted, or otherwise described in our Privacy Policy.

Our cooperation with authorities is intended to support user safety, lawful investigations, fraud prevention, and the protection of the iGotMarket community.

Trust and safety require continuous improvement. iGotMarket regularly reviews and enhances its platform, processes, policies, and safety measures to help address emerging risks, improve user experience, and strengthen the overall integrity of our marketplace.

We value feedback from our users. Suggestions, reports, and constructive feedback help us identify areas for improvement and contribute to the ongoing development of safer and more reliable marketplace services.

As technology, user needs, and regulatory requirements evolve, iGotMarket may introduce new features, improve existing safeguards, update our policies, and implement additional measures to better protect our users and platform.

Our goal is to continually strengthen trust, improve user confidence, and provide a safer marketplace experience for everyone using iGotMarket.

If you have any questions, concerns, suggestions, or require assistance regarding Trust & Safety or your safety while using iGotMarket, please contact iGotMarket. We will review your enquiry and respond as soon as reasonably possible.

For practical recommendations on staying safe while using our marketplace, please refer to our Safety Tips. For information about expected behaviour, please refer to our Community Guidelines. For information about your legal rights and responsibilities, please refer to our Terms & Conditions. For information about how we collect, use, store, process, protect, share, and retain your personal information, please refer to our Privacy Policy.