Frequently Asked Questions (FAQs)

iGotMarket is a digital marketplace that connects individuals, businesses, service providers, work profiles, and local communities through a single platform. You can buy, sell, rent, hire through work profiles, offer services, create an online store, and discover opportunities across a wide range of categories.

Yes. Creating and using an iGotMarket account is free. Some optional premium features or paid services may be introduced in the future.

Creating an account is simple. Enter your mobile number, verify it using the One-Time Password (OTP) sent to your phone, and complete your basic profile information. Once your account is created, you can start using iGotMarket.

OTP delivery may be delayed due to network issues, poor mobile signal, temporary service interruptions, or an incorrect mobile number. Please wait a few minutes and request a new OTP. If the problem continues, contact iGotMarket Support.

You can update your registered mobile number from your profile. For your security, the new mobile number must be verified before it becomes active on your account.

You can update your email address from your profile. Some changes may require verification to help protect your account.

To request account deletion, please contact iGotMarket through the Contact Us page. For security and operational reasons, we may verify your account ownership and review your account before processing the request. In certain situations, such as active orders, ongoing disputes, fraud investigations, policy enforcement, or legal obligations, account deletion may be delayed or declined until the matter is resolved. We may also ask for your reason for leaving to help us improve iGotMarket. Approved deletion requests will be processed in accordance with our policies and applicable laws.

Your account may be temporarily restricted for security or policy reasons. Common reasons include multiple unsuccessful OTP verification attempts, unusual account activity, ongoing account review, or suspected violations of our Terms & Conditions or Community Guidelines. Most temporary restrictions are automatically removed or resolved after review.

Accounts may be suspended or deactivated if they repeatedly violate our Terms & Conditions, Community Guidelines, applicable laws, or engage in fraudulent, abusive, or harmful activities. We may also take action to protect other users and maintain a safe marketplace.

If your account has been temporarily restricted or deactivated, you may contact iGotMarket Support for assistance. Reactivation depends on the reason for the restriction and whether the account is eligible for restoration.

If you permanently lose access to your registered mobile number, contact iGotMarket through the Contact Us page. You may be asked to complete an account ownership verification process before your account can be recovered or your registered mobile number can be updated.

To post an ad, select Post Ad, choose the appropriate category, complete the required form, and submit your ad. To add an item to your online store, select Add Item, choose the appropriate category, complete the required form, and submit your item. Every ad and item is reviewed before it becomes live. This review process helps prevent fraud, fake listings, misleading information, prohibited content, and other policy violations, creating a safer and more trusted marketplace for everyone.

Yes. You can create and manage multiple ads and items under the same iGotMarket account, provided they comply with our policies and applicable laws.

Yes. You can update your ad or item at any time. Updated ads and items are reviewed again before the changes become live to help maintain a trusted marketplace.

You can delete your ad or item at any time from your account. Once deleted, it will no longer be visible to other users. This action cannot be undone.

Ads or items may be removed if they violate our Terms & Conditions, Community Guidelines, applicable laws, or other iGotMarket policies. They may also be removed if they contain fake, misleading, prohibited, duplicate, or otherwise non-compliant content.

After you submit your ad or item, it enters our review process. Every ad and item is reviewed to help prevent fraud, fake listings, misleading information, prohibited content, and other policy violations. If your submission complies with our policies, it becomes live. If additional information or changes are required, you may be asked to update it before it can be approved.

Your ad or item may not appear in search results if it is still under review, pending, inactive, expired, removed, or does not comply with our policies. Recently approved or updated ads and items may also take a short time to appear across all search results.

You can create one online store from your iGotMarket account by completing the required store information and submitting it for review. Every store is reviewed before it becomes live. This review process helps maintain a trusted marketplace for everyone.

No. Each iGotMarket account can create and manage one online store. If you require an additional store, please contact iGotMarket Support.

You'll receive a notification whenever your store receives a new order. Depending on the platform and available services, notifications may be delivered through the app, website, email, SMS, or other supported channels.

Store owners are responsible for delivering their customers' orders. You may deliver orders yourself, use your own delivery staff, or hire any suitable delivery service available in your area. Where available, you may also use delivery services supported by iGotMarket.

Yes. You can temporarily suspend your online store by changing its status to Suspended. While your store is suspended, customers will not be able to place new orders. You can make your store available again at any time by changing its status back to Active.

You can request the deletion of your online store from your store settings. Once your request is submitted, your store will be locked and stop accepting new orders. A 30-day waiting period begins from the date of your request, allowing you to cancel the deletion if you change your mind. During this period, iGotMarket may also review any active orders, customer disputes, return requests, policy violations, or other pending matters. If the deletion request is not cancelled and no issues prevent its completion, your store will be permanently deleted. Approved deletion requests will be processed in accordance with our policies and applicable laws.

Contact the store first to resolve the issue. If the problem continues, report the matter to iGotMarket with the relevant details. We will review the case for compliance with our policies and may take appropriate action against accounts or listings found to be in violation.

If the return request does not meet your return policy (for example, the return period has expired, the item has been used, damaged, replaced with a different item, or is otherwise ineligible), you may decline the request and explain the reason to the customer. If the dispute continues, report the matter to iGotMarket with the relevant details. We will review the case for compliance with our policies and may take appropriate action against accounts found to be abusing the platform.

The store owner is responsible for return shipping costs for eligible returns. Buyers should follow the store's return instructions to help ensure the return is completed correctly.

Yes. A single iGotMarket account gives you access to all supported services and features. Depending on your needs, you can post ads, add store items, create and manage your online store, buy products, sell products, rent, hire, offer services, and access other supported features without creating separate accounts.

Yes. The same iGotMarket account can be used to buy, sell, rent, hire, manage your online store, and access other supported marketplace features.

Yes. iGotMarket supports a wide range of categories, including products, services, rentals, work profiles, and more. You can use the same account to manage them, provided they comply with our policies.

Yes. Individuals, businesses, startups, organizations, and other eligible entities can use iGotMarket in accordance with our Terms & Conditions and applicable laws.

For ads, you can contact the seller using the chat system or by calling them directly if they have chosen to make their mobile number public. For store items, you can contact the seller by using the contact form available on the store, sending an email, or calling them directly if they have chosen to make their mobile number public.

No. The iGotMarket chat system is intended only for communication related to ads, services, rentals, work profiles, and other marketplace activities. Using the chat system for personal, unrelated, spam, or abusive messages is not permitted.

Use iGotMarket's communication features, such as the Chat or Contact Form, whenever possible. These provide a safer way to communicate with buyers and sellers and help maintain a record of your conversations. Be cautious when using phone calls or email, as they may increase the risk of fraud or impersonation. Always verify the product, service, work profile, or seller before making any payment or commitment. Never share your OTP or other sensitive account information, and report any suspicious activity immediately.

If you believe you have been the victim of fraud, stop further communication or payments if possible and report the matter to iGotMarket with all relevant details. Depending on the nature of the incident, you should also report the matter to your local law enforcement authorities. We will review the case for compliance with our policies and may take appropriate action against accounts or listings found to be in violation.

No. Unless explicitly stated otherwise, iGotMarket provides a platform that connects buyers, sellers, businesses, and service providers. We do not guarantee the quality, safety, legality, availability, or performance of products, services, work profiles, or other user-generated content.

iGotMarket reviews every ad, item, and online store before it becomes live to help reduce fraud, fake listings, misleading information, prohibited content, and other policy violations. However, no review process can guarantee that every listing, store, user, or transaction is genuine or risk-free. Users should always exercise their own judgment before buying, selling, hiring, renting, making payments, or entering into any agreement. iGotMarket cannot be held responsible for losses or damages arising from transactions between users, except as required by applicable laws.

Transactions on iGotMarket are conducted directly between buyers and sellers. While iGotMarket reviews ads, items, and stores before they become live and provides communication and reporting tools to help maintain a trusted marketplace, buyers and sellers remain responsible for their transactions and decisions. iGotMarket is not a party to individual transactions and cannot guarantee the actions, products, services, or commitments of users.

Never share your OTP, account verification codes, or other sensitive account information with anyone. iGotMarket will never ask you for your OTP.

Use the Report option available on the ad, item, store, or user, or contact iGotMarket with the relevant details. We review reported content and may take appropriate action if it violates our policies.

Report fraud or suspicious activity as soon as possible using the Report option or by contacting iGotMarket. Please provide as much relevant information as possible so we can investigate the matter.

You can contact iGotMarket by using the Contact Us form available on our website or app or by sending an email to our official support email address. Please provide complete and accurate information so we can assist you more effectively.

If you encounter a technical issue or believe you have found a bug, please report it through the Contact Us page. Include as much detail as possible, such as the steps to reproduce the issue, your device, browser or app version, and any error messages. This helps us investigate and resolve the issue more quickly.

Yes. We welcome business partnership inquiries. Please contact us through the Contact Us page or our official business email address, providing details about your proposal or partnership opportunity.

Our Privacy Policy, Terms & Conditions, Disclaimer, and other important policies are available on our website or app. We recommend reading them before using iGotMarket.

If you couldn't find the information you were looking for, please contact iGotMarket through the Contact Us page. Our team will review your query and respond as soon as reasonably possible.

We welcome your suggestions and feedback. You can share your ideas, feature requests, or comments through the Contact Us page. Your feedback helps us improve iGotMarket and build a better marketplace for everyone.